Warehouse storage and return eligibility are separate. Inspect items soon after arrival and check the conditions attached to your order. Get return approval and the correct address from Litbuy before sending anything back.
Review the item when it arrives
Record the warehouse arrival time and look at the inspection evidence promptly. Waiting to review everything at the end of a large order may leave an early-arriving item outside its available after-sales period.
Litbuy’s public service information describes 90 days of free storage within a longer storage period. That does not grant 90 days to return an item. Check the current storage notice and the date shown in your account.
Check the conditions for this order
The returns page includes general approval requirements and a seller-dependent five-day warehouse return arrangement with exceptions. Do not assume every product qualifies. Customized items and items with missing packaging or labels may have different treatment.
Before deciding to remove a tag, discard a box or submit international shipping, check whether that action would affect the remedy you may need.
Send a complete request
- Identify the order and the exact item or variation.
- Describe the issue in one clear sentence.
- Attach the relevant listing details and warehouse evidence.
- State whether you want a return, exchange or refund review.
- Ask about eligibility, fees and the next action before proceeding.
Use the official account support channel or contact details on Litbuy’s website. Do not send products to an address supplied by an unrelated community account.
Confirm the cost before authorizing the return
Return shipping, completed services and other charges can affect the amount recovered. Ask for a breakdown instead of assuming the full amount you paid will be refunded.
Keep the approved return instructions and tracking information. Litbuy’s published policy describes inspection before refund and refunds to the original payment method. Check the current policy for processing guidance; a bank’s posting time is a separate stage.
Keep evidence for the specific mismatch
Suppose you selected Set in the Alo listing and only one piece appears in the warehouse record. Save the selected option label, order confirmation and received-item images together. Ask whether the other piece is pending or whether the order is incomplete before requesting a remedy.
This is an example of organizing evidence, not a claim that this listing has a fulfillment problem. Return eligibility, timing and fees still require the current conditions for that order.